Charlotte Mecklenburg Library’s subscription to Freegal Music will end in August 2025.  Customers will continue to have access to digital music through hoopla.

After August 1, 2025, customers will no longer be able to access music that is stored in the Freegal app.  In most cases, you can retain access to music you’ve downloaded from Freegal by transferring the downloaded music to another digital library.  Playlists created within Freegal cannot be retained.

Instructions for backing up Freegal downloads for Apple and Android users can be found on the Freegal FAQ page.  Scroll down to the bottom to see questions that address backing up your music or moving it from your device to a computer.  Music previously downloaded to a computer (Mac or PC) should already be contained in a file (s) on your computer, so no further action is needed.

New to hoopla?

hoopla allows Charlotte Mecklenburg Library customers to instantly borrow more than 400,000 music albums.  Customers can access entire music albums on hoopla.  Music albums are checked out for 7 days and then are automatically returned to hoopla.  Unlike Freegal, you don’t keep the music permanently but borrow it like you would a physical item from the library.

To get started with hoopla, create a hoopla account by clicking “Sign Up Now” on the hoopla site or the hoopla app compatible with your device.  Create an account with your email address, password, and library card number.

Questions?  Ask a staff member or contact Online Reference at [email protected].