Library Re-Opening Plan


Charlotte Mecklenburg Library is committed to re-opening with a safe environment. As we move from closure to a complete re-opening through a phased approach, we have four guiding principles including: safety; deliberateness; defining minimum services; and learning from others. Our plan (see below) was approved by our Board of Trustees on May 18, 2020. We look forward to resuming services and serving our customers in our branch locations. Please see below for details on the phased plan of our re-opening. Components are subject to change. 

Click here for more information on the Phase 1 re-opening




  • Materials and holds available for pickup inside the branches
  • One customer allowed inside a branch at a time
  • Minimized footprint in locations, access is limited (no restrooms available)
  • Customer time in location limited
  • Staff interaction minimal and at a distance
  • All Library staff will wear face masks or coverings, and, as of June 26, 2020 at 5 p.m., customers are required to wear masks or face coverings in accordance to North Carolina state guidelines.
  • Programming available exclusively online at
  • No overdue fines assessed
  • Materials have 3-day quarantine before checked in, customers may notice this on their dashboard/account
  • Mobile printing available for pick up
  • All material/book drops remain closed. Return materials and books to the designated receptacles located at branch locations only during open hours. Signs will direct customers to the proper bin where returned materials will begin the quarantine process.
  • Resumption of regular summer hours Monday- Thursday (9 a.m. - 8 p.m.) and Friday -Saturday (9 a.m. - 5 p.m.)



  • Expanded building access
  • Managed number of customers
  • Social distancing markers
  • No seating
  • Programming continues online




  • Managed number of customers
  • Social distancing markers
  • Seating available
  • Full computer access
  • Limited programming in locations



  • Full services in locations
  • New parameters for capacity
  • Furniture placement for social distancing




Charlotte Mecklenburg Library is finalizing its multi-phased re-opening plan, and within the next two weeks expects to announce a re-opening date for an initial phase that includes limited service at all branch locations. The re-opening plan aligns with planning and guidelines from Mecklenburg County, the State of North Carolina, and the CDC. The health and safety of our customers and staff are the highest priority variable determining when and how service will be restored. The Library is working with Mecklenburg County to acquire PPE for staff and is developing critical safety measures affecting collections materials in preparation for re-opening.
While Library locations and drop boxes remain closed, the Library is serving customers with extensive online and virtual programming, along with expanded digital resource offerings, all of which can be accessed through All fines for materials are being waived. The Library will post further updates on re-opening plans on the Library's website and social media platforms.