Proctoring Services

What we can do

  • Provide a place to take the exam
  • Be available during regular business hours, including evenings and weekends (exams must be completed 30 minutes prior to closing)
  • Check the student's ID
  • Sign appropriate paperwork
  • Distribute exams received in hard copy
  • Print exams that have been emailed
  • Return pre-stamped, postage paid and addressed envelopes using the Library’s next-day courier service (Federal Express, USPS Express Mail, USPS)

What we cannot do

  • Provide constant one-on-one monitoring
  • Provide postage or postal supplies.  If the student supplies the envelope and postage, the Library can send mail via regular USPS, USPS Express Mail or Federal Express
  • Help students find answers to test questions
  • Contact students to make test arrangements
  • Provide proctor’s personal information, such as Social Security number
  • Be responsible for mailed, faxed or emailed exams not received by the college or institution

Other issues to consider

  • Proctoring services are $30 per exam (non-refundable) plus any incidental fees. Incidental fees include: printing costs ($.25 per B/W page, $.50 per color page), faxing (US: $1.50 first page, $1 each page after; International: $4.95 first page, $3.45 each page after) and photocopies ($.25 per page). If you are a non-resident without a non-resident library card ($45 annually) and wish to take an exam using a library PC.
  • Acceptable forms of payment for proctoring include cash, check, money order or credit card (VISA, MasterCard, American Express, Discover) 
  • Computer access for online exams may vary per location. If computer access is available at a location, proctors are subject to the Library’s policies regarding PC usage. Any student testing online who requires use of a library Internet PC will need a Charlotte Mecklenburg Library card. For those who don’t reside in Mecklenburg County, there is a fee of $2 for an Internet day pass. Internet PCs are generally limited to 60 minute sessions. The Library also provides free Wi-Fi at most locations. Students may choose to bring their own personal laptop if their institution allows. You should contact your branch ahead of time if you have any questions regarding public PC use for proctored exams.
  • Fax service may not be available at all Library locations. Please contact your library location about fax availability prior to taking an exam.
  • Most locations have study rooms that may be used for test taking, if available. Availability of the Library’s study rooms varies at each location. Please contact a proctor at the location for information regarding the availability of study rooms.
  • Please schedule all exams one week prior to the exam. You may schedule multiple exams at once if possible. Missed appointments will be handled on a case by case basis. The availability of proctors may vary per location. Please contact your library location regarding any changes for scheduled exams.

Library locations available for proctoring exams