Library to re-open book returns and expand services on May 17, 2021
May 13, 2021
On Monday, May 17, 2021, Charlotte Mecklenburg Library will move to expand services under Level 2 of its multilevel re-opening plan to include re-opening material book drops. Customers will be able to return items to the Library material book drops during and outside of normal operating hours, a move that aligns with current guidance on the handling of Library materials.
The Library will reinstate its Interlibrary Loan service (ILL) which allows customers to request items the Library doesn’t carry from other libraries for loan and with a fee of $2 per received item. Customers who originally submitted an ILL request between March 16, 2020-May 16, 2021, should resubmit their requests for processing. Requests for microfiche/microfilm remain suspended.
Note: Please be prepared to pay for fees by credit or debit card, online or in-person. Library locations are not handling cash at this time.
Click here for frequently asked ILL questions
For more information on or to register for an Interlibrary Loan account, please click here.
The Library will eliminate the 24-hour quarantine period for returned items, following guidance from the North Carolina Department of Health and Human Services. This means materials will move through holds faster for customers waiting “in line” for materials. Although the Library is eliminating its quarantine period for returned items, there is no need for customers to “clean” or disinfect materials.
For more information about available Expanded Level 2 services, please click here.
Customers can still enjoy holds pickup, the in-person browsing of books and materials and make reservations to use express computers at designated branches. Access to digital resources and participation in the Library’s many programs, events, services and more for children, teens, adults, Outreach and the Job Help Center remain available in online and virtual formats.
To find information about the Library’s exciting programs and events, please visit the Library calendar here.
Last September, the Library implemented social distancing and safety measures that included the installation of plexiglass safety shields at customer service points and the removal of leisure seating. Customers and staff are required to wear face masks or coverings as mandated by Mecklenburg County. Library staff continue to remind customers to abide by the Center for Disease Control’s (CDC) 6-foot social distancing guidelines. Please note: Seating remains unavailable.
Additional safety measures include:
- Regularly scheduled cleaning of facilities and surfaces in accordance with CDC recommendations.
- Self-checkout stations available for customers to check out their own materials.
The Library continues to incorporate in-person services in a responsible way that focuses on safety. Follow us on social media or visit the Library’s blog at cmlibrary.org/blog for updated information on the continued re-opening of services.
The Library will continue to open under these operational hours:
- Monday-Thursday - 9 a.m.-8 p.m.
- Friday and Saturday - 9 a.m.-5 p.m.
- Sunday - closed
Note: The Robinson-Spangler Carolina Room is closed for in-person services, but remains open by phone at 704-416-0150 and online for virtual reference at [email protected] Monday-Friday from 9 a.m.-5 p.m.
Here’s what’s available during expanded Level 2 services*:
- Face masks/coverings as REQUIRED per Mecklenburg County directives. The Library is aware of the May 14, 2021 Executive Order by NC Governor Roy Cooper lifting the indoor face covering mandate. However, the Library aligns its policy with the Mecklenburg Board of County Commissioners (BOCC) which currently requires face coverings while on County property.
- Managed maximum number of customers in a branch at a time
- Use of social distancing safety markers
- Ability to browse for materials
- Option to use express computers (through in-branch reservation only) at branch locations EXCEPT Cornelius, Davidson and ImaginOn Libraries
- Streamlined self-checkout designed for quick in-and-out and safe, socially-distanced interactions.
- Mobile printing is available for pickup from the branch. Learn more here.
- Wi-Fi access is available outside the facility 24/7
- Free mobile hotspots are available for customers to place on hold for checkout for seven (7) days at a time
- Materials and holds available for pickup inside the branches.
- All checkouts are self-checkouts. You can scan your card (physical or on the app) and the materials. You will not need to enter your pin.
- All material/book drops are open
- Programming continues online
*Services subject to change
Community and study rooms – room reservations are unavailable until further notice.
Outreach programming – continues online or virtual, as coordinated between our Outreach team and the organization.
Programming and events – all programs and events for children, teens, adults and the Job Help Center remain online in virtual formats. Check here for the weekly schedule or visit the Calendar page on our website.
We’re here for you online or on the phone.
You can reach our online chat during regular operating hours at cmlibrary.org and click on Ask a Librarian. Our telephone reference team is also available during normal operating hours at (704) 416-0101, or you can contact your local branch location directly - visit the Branches page for more information.



Also, rather than pressing pause, the Library responded to a community need and played a pivotal role as one of the first organizations to step forward and print personal protective equipment (PPE) face shield components on 3D printers. These were a critical part of a local program providing PPEs for frontline health care workers at a time when much-needed equipment was in short supply. Library staff took the 3D printers to their homes and produced the units there. Providing the PPE components proved that our mission of Improving Lives and Building a Strong Community goes well beyond traditional Library services.
During the first lockdown, programming staff also pivoted with the first virtual storytime. Shortly after, all programming followed to the online format and were produced out of our staff homes.
Since that first day and through the following year, the Library continued to adjust service levels, keeping the safety of customers and staff at the forefront of every operational discussion and decision. On June 1, 2020 we re-opened and moved into our first service level with limited access inside branches and a full transition to online programming and expanded digital resources. We experienced varying levels of joy in reuniting with co-workers and customers in the branches. The community expressed their thanks.
In the summer of 2020, the Library launched its own Black Lives Matter program and continues to promote diversity, equity and inclusion through resources, programming and community conversations.
The Library then advanced to its second level of opening in September 2020, reduced services in January 2021 when the numbers of positive cases once again spiked, and then moved back to it's second level again in February 2021. The decision to adjust services was difficult and not always welcomed by all. However, as a trusted and responsible community organization, it was important to keep our customers and staff safe. The positive responses from the community are appreciated.
Throughout this year, we’ve experienced many highs and lows but – as always - the Library remains a trusted institution and the one place where the community can gather, even if for now it is online rather than in person.
Whether people visit in person or virtually, our Libraries offer opportunities for everyone to explore new worlds and become their best selves through access to technology, multimedia content and educational programs. At Charlotte Mecklenburg Library, our librarians and staff continue to provide a valuable role by never wavering from our mission to improve lives and build a stronger community.

If you love your library, say it loud and proud: vocal community support helps libraries secure much-needed funding and reminds hardworking library staff that their efforts are appreciated. Participating in the #MyLibraryIs promotion is a quick, easy way to help your library thrive!
National Library Week is an opportunity to highlight the changing role of public libraries in our society. Actress, author, and activist Natalie Portman is lending her star power to shine a spotlight on our nation’s libraries as the honorary chair of National Library Week 2021. She will help highlight the essential role libraries, librarians, and library workers play in serving their communities, especially during challenging times.