Home Overdrive Help OverDrive Help Use this form to report issues experienced while downloading digital media. Please provide as much detail as possible. Name (first & last) Library Card Number Email Address Phone Number What are you trying to do? Title of problem download Format of problem download Steps to the error Exact error message Operating System Windows Mac Linux Other I don't know Browser Internet Explorer Chrome Safari Firefox Other I don't know Software used Adobe Digital Editions iTunes Kindle Overdrive Media Console Windows Media Player Other Device Type Leave this field blank