Use this form to report issues experienced while downloading digital media. Please provide as much detail as possible. Name (first & last) * Library Card Number * Email Address Phone Number What are you trying to do? * Describe what you are trying to do. For example, download an eBook and transfer it to your Nook. Please be as specific as possible. Title of problem download Format of problem download * Steps to the error * What steps did you take to run into your issue? We will need to recreate the problem in order to assist you. Exact error message What is the exact wording of the error message your received? Operating System * Windows Mac Linux Other I don't know Browser * Internet Explorer Chrome Safari Firefox Other I don't know Software used * Adobe Digital Editions iTunes Kindle Overdrive Media Console Windows Media Player Other Device Type (if applicable, i.e. Nook, Kindle, iPad, iPod, etc.) Submit