Integrated Library System Transition

Charlotte Mecklenburg Library is updating its behind-the-scenes software this April. This software enables our staff to manage and checkout materials and for you to place holds. We appreciate your patience and understanding during this transition.

Schedule

March 22 - extended checkout
Physical materials checked out starting on March 22 will have extended checkout periods. Checkouts will extend from 3 weeks to 6 weeks.

April 1 - limited services
Library services will be limited. Cardholders cannot place holds, submit an interlibrary loan request, or suggest materials for the Library to purchase.  New online Library card sign ups are also unavailable, new card signups must be completed in-person at a branch.

April 4 - event registration 
Online registration for events will be unavailable.

April 11 - account access
The online catalog will only show materials that the Library currently own. Cardholders will not be able to log into their accounts online or through the mobile app.

April 13 - limited services
Patrons can only check out materials from the branch they are physically at and cannot request items to be transferred between branches. To check if materials are available at a specific branch, we recommend calling the branch directly. Staff will be unable to access inventory at other locations. In order to checkout materials, patrons must have their physical or digital card present. 

The Library will be unable to process returns during this time.  Any returned materials will remain on a cardholder’s account until April 23. Charlotte Mecklenburg Library does not charge late fines for any materials. If possible, we ask patrons to hold materials until April 23 when the Library is able to process returns again.

Cardholders will also be unable to log in to their accounts, but will be able to see events and browse the catalog.

All checkouts will return from the temporary 6 week checkout period to the original 3 week checkout.

April 18 - temporary closure
All branches and book drops close. The Library will remain closed through April 22.

April 21 - book drops
Book drops reopen.

April 23 - branches reopen
Branches reopen and holds return. A temporary catalog will be available for requests and title searches. Returned materials are removed from cardholders accounts.

May 5 - return to all normal services
All services return to normal. Library catalog/mobile app, interlibrary loans, material purchase suggestions, and Library card signups are all available.

Frequently Asked Questions

What is the benefit to changing the computer software for materials?
The new software will allow for improved efficiency, materials management, and cardholder account management.

Does this affect digital services?

This transition will not impact the digital services at all. Digital services such as Libby, Hoopla, etc. will all still be available. We encourage you to visit our digital branch during this time by clicking here.

Will I be able to visit MoLi during this transition?

Beginning April 17, MoLi will not be out during this transition. MoLi will return to regular operations on April 24. For details on MoLi and the schedule of our Mobile Library, click here. For any questions about MoLi, reach out to [email protected].