Strategic Plan

Charlotte Mecklenburg Library plays a critical role in the quality of life and continued growth of our community. We understand this important role and are committed to remaining a relevant service organization by anticipating the future and adapting accordingly.

Guiding us in this effort is our strategic plan, a living document that is reviewed annually. To create the strategic plan, we draw not only on best practices and innovations from high-achieving libraries around the country, but also from a thorough market analysis of the Library’s service areas and valuable input from our community - including more than 5,000 library users, local citizens, community leaders and library staff.

The resulting plan recommends strategic initiatives to address the needs of the community now and into the future.

Library Goals

  • Increase community awareness and engagement
  • Increase operational excellence, fiscal stability and sustainability
  • Innovate to support 21st century access

Library Roles

  • Library as Community Services Business
  • Library as Place
  • Library as Leader
  • Library as Community Strategy

Library Beliefs

Our Vision: What we aspire to be

We aspire to be a welcoming place where reading, learning and imagination thrive; a recognized leader and respected voice in our community; and a model library in our industry.

Our Mission: What we do

We create a community of readers and empower individuals with free access to information and the universe of ideas.