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Contact Us

Contact UsCall our Information Line (704) 416-0101 during Main Library operating hours. Ask questions about your account or get answers on any topic. You can also email us. Please allow up to 72 hours for a response.

Library card and account questions
*Library Card Account Information (Automated Phone) (704) 416-7363
*Library Card Account Information Online
*Library Card Account Questions or Concerns (704) 416-0101 Email
Forgotten PIN (Try last 4 digits of phone number) / PIN Update Request (704) 416-0101 Email
Online Catalog: Questions & Assistance Email
Online Catalog: Technical Issues Email
Fines & Fees Refund Information Email
Share Your Comments
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Feedback about buildings or facilities Email
Comments about our websites Email
Make A Suggestion
Suggest a Book or AV purchase
Suggest a program, workshop or author visit for children Email
Suggest a program, workshop or author visit for teens Email
Suggest a program, workshop or author visit for adults Email
Suggest a new service or technology Email
Know the department or service you wish to contact?
Adaptive / Assistive Technology Request
Administrative Offices (704) 416-0600
Community Events - Request Library Presence
Displaying Flyers in Libraries
Doing Business with the Library - Vendor Information
Donations of Books or Materials
Early Literacy Email
Educational: Partnership Inquiries (704) 416-0625 Email
Employment with the Library
Friends Council
Genealogy & Local History (704) 416-0150 Email
Gifts to the Library & Sponsorships (704) 416-0804 Email
Handicapped Access to Main Library Email
Human Resources
Interlibrary Loan (704) 416-0101
Job Help Center Manager (704) 416-0501 Email
Library by Mail (704) 416-0552 Email
Library Locations
Meeting Room Booking
Novello Press - the Library's publishing house
Outreach Services (704) 416-0558 Email
Public Records Requests
Reading Recommendations for Adults and Teens
Reading Recommendations for Children
Renewal of Items (704) 416-7363
Volunteering (704) 416-0711 Email
Teen Services Email
Are you a member of the media?
Visit our Press Room for recent press releases or contact:
Angela Haigler (704) 416-0704 Email
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