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Download Help Request

Use this form to report issues experienced while downloading digital media. Please provide as much detail as possible.
* indicates a required field


*Your First & Last Name:
*Library Card Number:
*Email Address:
*Retype Email Address:
What are you trying to do?:
Describe what you are trying to do. For example, download an eBook and transfer it to your Nook. Please be as specific as possible.
*Title of problem download:
*Format of problem download:
EPUB, PDF, Kindle, MP3...
Steps to reproduce the problem:
Exact text of any error messages:
*Operating System:
*Browser:
*Software Application:
*If applicable, provide device type (Nook, Kindle, iPad, iPod etc.)
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