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Charlotte Mecklenburg Library Strategic Plan 2014-2017

library of possibilitieskeep up with technology

The Charlotte Mecklenburg Library plays a critical role in the quality of life and continued growth of our community. We understand this important role and are committed to remaining a relevant service organization by anticipating the future and adapting accordingly.

Guiding us in this effort is our Strategic Plan, a living document that is reviewed annually. To create the Strategic Plan, we draw not only on best practices and innovations from high-achieving libraries around the country, but also from a thorough market analysis of the Library’s service areas and valuable input from our community -- including more than 5,000 Library users, local citizens, community leaders, and Library staff.

The resulting plan recommends strategic initiatives to address the needs of the community now and into the future.


importance of library as place

Plan Goals

Increase community awareness and engagement

Increase operational excellence, fiscal stability and sustainability

Innovate to support 21st century access

Plan Themes

Library as Community Services Business

Library as Place

Library as Leader

Library as Community Strategy

importance of books

New Beliefs

Our Vision: What we aspire to be
We aspire to be a welcoming place where reading, learning and imagination thrive; a recognized leader and respected voice in our community; and a model library in our industry.

Our Mission: What we do
We create a community of readers and empower individuals with free access to information and the universe of ideas.





Strategic Plan Steering Committee strategic plan steering committee


Library strategic plan wins 2014 NACo Award

Library strategic plan wins 2014 Hermes platinum award


strategic plan thumbnail

Strategic Plan (pdf)

one sheet overview

One-sheet Overview (pdf)

FY 2015 Program of Work (pdf)

2017 Outcomes (pdf)

The Process

The strategic planning process was led by two groups:

  • Design/Project Management Team (Library staff)
  • Steering Committee (Community representatives)

Community Feedback

The Charlotte Mecklenburg Library commissioned MarketWise to gauge the community`s perceptions of the Library. Their survey was part of a robust community feedback campaign that touched 5,500 people including an online survey, four community forums and seven focus groups. The survey found that among library users, Charlotte Mecklenburg Library was perceived as a treasured community resource. Among non-users, the Library was still seen as important, however, many were not aware of certain library resources. For the complete report, click here.


The Future of the Library Task Force released its report in Spring 2011, recommending that "the Library Board of Trustees and the Board of County Commissioners should jointly oversee the development of a new strategic plan for the Library. This plan should include, along with the other appropriate pieces of a strategic plan, a long-term technology plan for the Charlotte Mecklenburg Library."

Time Frame

The planning process took place from September 2012 through March 2013.

Steering Committee meetings took place at the Charlotte Mecklenburg Library and other locations. All meetings were open to the public, with notice sent 48 hours in advance.

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