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ULC Webinar: Creating the Future

Creating the Library of the Future
Presented via Urban Libraries Council Webinar on Tuesday, September 18, 2012

What happens when a fiscal crisis reveals that the library’s value may not be fully-understood by the community, including decision-makers? In Charlotte, North Carolina, leaders formed The Future of the Library Task Force. The recommendations that flowed from their comprehensive strategic plan have ignited a remarkable transformation, both of the library and its position in the community.

Charlotte-Mecklenburg Director of Libraries David Singleton leads a webinar that examines how the library is:

  • Aligning its strategic priorities with the county’s critical success factors
  • Creating a new framework for partnership with its key funder, Mecklenburg County
  • Positioning itself as an educational partner with the school district and community college
  • Adopting a strategic approach to library programming that recognizes the full costs of programs and is capturing participant outcomes
  • Telling the library story in ways that resonate with the community and with funders.

David will be joined by key stakeholders including Library Trustee Gloria Kelley and County Associate Manager Leslie Johnson, and others whose work is instrumental to this process.

Supporting documents

Presentation Slides 

Future of the Library Task Force Report


  • Design Team Report
  • Process Map

Mecklenburg County Critical Success Factors

Library/County Memorandum of Understanding

Charlotte Mecklenburg Library ROI Study

Library Value Calculator

FY 2012 Programming plan

Unified Services Overview

WorkSmart Presentation with Notes


david singleton

David Singleton, Director of Libraries, Charlotte Mecklenburg Library Email

Joined by: (alphabetically)

Cordelia Anderson, Director of Marketing & Communications, Charlotte Mecklenburg Library

Sean Hogue, Library Consultant, Vertere Capital Advisors

Leslie Johnson, Associate General Manager, Mecklenburg County

Gloria Kelley, Charlotte Mecklenburg Library Trustee, former Future of the Library Task Force Member

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