Library By The Numbers

FY2014: A year of library service 
All statistics are from July 1, 2013 to June 30, 2014, unless otherwise indicated.

This past fiscal year, libraries in Mecklenburg County were visited by individuals over 3 million times.
The Library’s web sites were visited more than 27 million times.

Reference questions
Library staff helped people by answering nearly 900,000 reference questions. 

The Library encouraged the love of reading and learning by offering 21,484 programs with a total attendance of 317,386.

The Library lent 5,960,288 items.

Digital downloads
This past year, the number of digital downloads increased by 22%, thanks in large part to the popularity of digital devices like e-readers. 273,306 digital items were downloaded.

Self-service checkouts
Most checkouts are now self-service. 73% of items borrowed were checked out using the Library’s self-service checkout option, which allows staff to spend more time with customers who need personal assistance.

Computer use
The library continues to be the county’s largest provider of free computer access, providing 919 PCs to the public. Library computers were used 809,309 times. Additionally our wireless internet was accessed 332,697 times, a 32% increase from last year.

Volunteers make an important difference, now more than ever. This past year, volunteers contributed 48,467 hours of service in libraries.

Teen Summer Volunteers
From June 2014 – August 2014, 168 Teen Summer Volunteers contributed a total of 5726 hours of service in libraries. Teens noted how volunteering at the library helped them develop or improve important skills linked to success in the workplace: organization, teamwork, time management and customer service.

Library members
46,262 people became new library cardholders this past year. 253,723 people are active library users, having used their library card within the past two years.

Teachers and students
Educators and students use libraries. 1,074 teachers checked out materials for classroom use this past year, a 26% increase from the previous year. 4,635 students used the library’s online homework help resource

Job help
People turn to libraries when searching for new jobs. 4,286 unique visitors used the resources of the Job Help Center at Main Library, representing a decrease of 1.1% from the previous year due to an upswing in the economy. The Job Help Center helped with career counseling resources, resume assistance, practice interview sessions, and help filing online applications.

Customer Satisfaction
In our annual customer satisfaction survey, 97% of customers agreed to statements about quality, timeliness, communication, courtesy, respect and safety.

Summer reading: building on school-year success
Libraries encourage kids to keep reading during the summer break, when they’re most at risk of losing academic gains made throughout the school year.

    29,081 individuals signed up for the Library’s 2014 Summer Reading program -- a 20% increase from last year. Participants documented more than 432,000 hours read; that`s a 26% increase in reading!
    Adults, school-age children and teens read for an outstanding average of 32 minutes per day, exceeding the research-based program`s goal of 20 minutes per day.
    This year, 19,041 children and teens signed up for the Library’s Summer Reading program, documenting more than 272,000 hours read.
    5,918 adults signed up for Summer Reading. Participants read for 160,000 hours.
    The Library also offered a program for pre-readers, called "Wee Read", which attracted 2,401 participants. Wee Read encouraged parents to build early reading skills by engaging in daily literacy activities with their little ones, as a way to prepare them for kindergarten and later academic success.


20 locations, including:
Main Library
ImaginOn, a library for youth
6 regional libraries
12 community libraries.

Staffing (as of July 1, 2014)
423 staff members (325 full time and 99 part-time)

Collection Size (as of June 30, 2014
Physical collection: 1,164,497  items
Digital collection: 63,240  (ebooks, eAudio, and video), a 43% increase from last year.

See the Library Budget Information page.


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