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Library By The Numbers


FY 2015: A year of library service 
All statistics are from July 1, 2014 to June 30, 2015, unless otherwise indicated.


Visits
This past fiscal year, libraries in Mecklenburg County were visited by individuals over 3.2 million times.  The Library’s web sites were visited more than 22 million times.


Reference questions
Library staff helped people by answering more than 1.3 million reference questions. 


Programs
The Library encouraged the love of reading and learning by offering more than 22,00 programs with a total attendance of 354,850 patrons.


Borrowing
The Library lent 6,110,131 items.


Digital downloads
This past year,  484,540 digital items were downloaded.


Self-service checkouts
Most checkouts are now self-service. 73% of items borrowed were checked out using the Library’s self-service checkout option, which allows staff to spend more time with customers who need personal assistance. (FY 2014 data)


Computer use
The library continues to be the county’s largest provider of free computer access, providing 929 PCs to the public. Library computers were used 802,615 times. The wireless internet was accessed 392,660 times.


Volunteers
Volunteers make an important difference, now more than ever. This past year, volunteers contributed 56,350 hours of service in libraries.

Teen Summer Volunteers
From June 2014 – August 2014, 168 Teen Summer Volunteers contributed a total of 5726 hours of service in libraries. Teens noted how volunteering at the library helped them develop or improve important skills linked to success in the workplace: organization, teamwork, time management and customer service.


Library members
681,170 people are active library users, having used their library card within the past two years.


Teachers and students
Educators and students use libraries. 1,074 teachers checked out materials for classroom use this past year, a 26% increase from the previous year. 4,635 students used the library’s online homework help resource Tutor.com. (FY 2014 data)


Job help
People turn to libraries when searching for new jobs. 2,762 unique visitors used the resources of the Job Help Center at Main Library. The Job Help Center helped with career counseling resources, resume assistance, practice interview sessions, and help filing online applications.


Customer Satisfaction
In our annual customer satisfaction survey, 97% of customers agreed to statements about quality, timeliness, communication, courtesy, respect and safety. (FY 2014 data)


Summer reading: building on school-year success
Libraries encourage kids to keep reading during the summer break, when they’re most at risk of losing academic gains made throughout the school year. (FY 2014 data)

  • 26 MILLION TOTAL MINUTES OF READING
    29,081 individuals signed up for the Library’s 2014 Summer Reading program -- a 20% increase from last year. Participants documented more than 432,000 hours read; that`s a 26% increase in reading!
     
  • 32 MINUTES OF READING PER DAY
    Adults, school-age children and teens read for an outstanding average of 32 minutes per day, exceeding the research-based program`s goal of 20 minutes per day.
     
  • SCHOOL-AGE READING
    This year, 19,041 children and teens signed up for the Library’s Summer Reading program, documenting more than 272,000 hours read.
     
  • ADULT READING
    5,918 adults signed up for Summer Reading. Participants read for 160,000 hours.
     
  • YOUNG CHILDREN LEARNING TO READ
    The Library also offered a program for pre-readers, called "Wee Read", which attracted 2,401 participants. Wee Read encouraged parents to build early reading skills by engaging in daily literacy activities with their little ones, as a way to prepare them for kindergarten and later academic success.

 

Facilities
20 locations, including:
Main Library
ImaginOn, a library for youth
6 regional libraries
12 community libraries.

Staffing (as of June 30, 2015)
486 staff members (355 full time and 131 part-time)

Collection Size (as of June 30, 2015
Physical collection: 947,863  items
Digital collection: 220,894  (ebooks, eAudio, and video).
Total: 
1,168,757 

Budget
See the Library Budget Information page.

 

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