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Library By The Numbers

FY2013: A year of library service. 
All statistics are from July 1, 2012 to June 31, 2013, unless otherwise indicated.

This past fiscal year, libraries in Mecklenburg County were visited by individuals over 3 million times.
The Library’s web sites were visited more than 29 million times.

Reference questions
Library staff helped people by answering nearly 1 million reference questions. 

The Library encouraged the love of reading and learning by offering 743 unique programs, delivered 8,677 times, reaching 440,385 attendees.

The Library lent 5,743,699 items.

Digital downloads
This past year, the number of digital downloads increased by 95%, thanks in large part to the popularity of digital devices like e-readers. 212,792 digital items were downloaded this past year.

Self-service checkouts
Most checkouts are now self-service. 73% of items borrowed were checked out using the Library’s self-service checkout option, which allows staff to spend more time with customers who need personal assistance.

Computer use
The library continues to be the county’s largest provider of free computer access, providing 902 PC`s to the public. Library computers were used 856,596 times, additionally our wireless internet was accessed 251,384 times.

Volunteers make an important difference, now more than ever. This past year, 1,075 volunteers contributed 62,370 hours of service in libraries.

Teen Summer Volunteers
From June 2013 – August 2013, 137 Teen Summer Volunteers contributed a total of 4367 hours of service in libraries. Teens often noted how volunteering at the library helped them develop or improve important skills linked to success in the workplace: organization, teamwork, time management and customer service.

Library members
44,879 people became new library cardholders this past year. 254,380 people are active library users, having used their library card within the past two years.

Teachers and students
Educators and students use libraries. 1,291 teachers checked out materials for classroom use this past year, a 12% increase from the previous year. 3,421 students used the library’s online homework help resource

Job help
People turn to libraries when searching for new jobs. 4334 unique visitors used the resources of the Job Help Center at Main Library, representing an increase from the previous year. The Job Help Center helped  4.71% library users with career counseling resources, resume assistance, practice interview sessions, and help filing online applications.

Customer Satisfaction
In our annual customer satisfaction survey, 97% of customers agreed to statements about quality, timeliness, communication, courtesy, respect and safety.

Summer reading: building on school-year success
Libraries encourage kids to keep reading during the summer break, when they’re most at risk of losing academic gains made throughout the school year.

    24,280 individuals signed up for the Library’s 2013 Summer Reading program -- a 10% increase from last year. Participants documented more than 350,000 hours read; that`s a 52% increase in reading!


    Adults, school-age children and teens who read, did so for an outstanding average of 30 minutes per day, exceeding the research-based program`s goal of 20 minutes per day.


    This year, 15,591 children and teens signed up for the Library’s Summer Reading program, documenting more than 213,448 hours read.


    5,918 adults signed up for Summer Reading, as well, reading 117,336 hours. Adults who read serve as models of good reading habits for the young people in our community.


    The Library also offered a program for pre-readers, called "Wee Read", which attracted 2,771 participants. Wee Read encouraged parents to build early reading skills by reading daily to their little ones, an activity that is so beneficial in preparing young children for kindergarten and later academic success.


20 locations, including:
Main Library
ImaginOn, a library for youth
6 regional libraries
12 community libraries.

Staffing (as of July 1, 2013)
318 staff members (81 full time and 85 part-time)

Collection Size (as of March 4, 2014
Physical collection: 1,133,284  items
Digital collection: 35,870  (ebooks, eAudio, and video)

See the Library Budget Information page.


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